FAQs

Airport transfer service in Belarus and in Europe

Personal area
Наши услуги
Личный кабинет

Трансферы в Национальный аэропорт Минск, по Беларуси и Европе

FAQs

Question:
I made an order on the site, how can I learn what car will meet me?

Answer:
In the process of ordering You leave your phone number and e-mail address. You may state where the information about a car and a driver should be send to you in the comment box. Our operator may send you the information to your e-mail, to you phone with an SMS or directly call You.

Question:
Will I be able to contact a driver if I need to change car’s arrival time or should I call or write to the office?

Answer:
Yes, You can call the driver and inform him, if a time change is insignificant.

Question:
I’m coming from another country. How can I find the car and the driver at the airport?

Answer:
In the process of ordering, the information about your car (brand, color, number) and the driver (name and a phone number) is sent to your e-mail or phone. There are several variants of meeting You:

Question:
How can I pay for the trip?

Answer:

Question:
Is it safe to pay with a bank card on your site?

Answer:

Question:
In what currency will the charge-off be in case of using the bank plastic card on your site?

Answer:
The prices on the service are informative, charge-off will be in Belarusian rubles.

Question:
What should I do, in case of not receiving a transfer service?

Answer:
In case of not receiving a transfer service, You need to call our technical support service: +375 17 2 073 773, +375 25 6 577 212, +375 29 6 577 212, +375 29 7 577 212 or write an e-mail to auto@rentauto.by. Our managers will by all means consult You.

Question:
Can I order a car with a child’s seat?

Answer:
Yes, You can. In the process of ordering a transfer, please state that You need a child’s seat for a child of a particular age.

Question:
Is there wi-fi in a car?

Answer:
Yes, all our cars are provided with a high-speed 3G Internet and a free wi-fi spot. Wi-fi password is the same as the login, that You’ll see in the phone, when in car. The login and password are the same for every car. That is why next time You use our service, Your phone will automatically connect to our wi-fi.

Question:
Can I carry pets in your car? Does it demand an additional payment?

Answer:
— Yes, You can carry the pets in our cars. No additional payment is needed.

Question:
If during my ride I need to visit an additional destination point and stay there for approximately an hour, can a driver wait for me and what are the payment requirements then?

Answer:
In the process of ordering a transfer, please state in the comment box that You need a specific itinerary. Our operator will name You the price of the ride in the answer to Your order.
Order our service and get a consultation
Phone numbers
+375 17 2 073 773 +375 17 2 073 927 +375 29 6 577 212 +375 29 7 577 212 +375 25 6 577 212
Address
220 036 Minsk st. Karl Liebknecht d.68 pom.1003
Internet
www.rentauto.by e-mail: auto@rentauto.by skype: rentauto.by