Question:
I made an order on the site, how can I learn what car will meet me?
Answer:
In the process of ordering You leave your phone number and e-mail address. You may state where the information about a car and a driver should be send to you in the comment box. Our operator may send you the information to your e-mail, to you phone with an SMS or directly call You.
Question:
Will I be able to contact a driver if I need to change car’s arrival time or should I call or write to the office?
Answer:
Yes, You can call the driver and inform him, if a time change is insignificant.
Question:
I’m coming from another country. How can I find the car and the driver at the airport?
Answer:
In the process of ordering, the information about your car (brand, color, number) and the driver (name and a phone number) is sent to your e-mail or phone.
There are several variants of meeting You:
- — 1 variant: After the landing, luggage receiving and as you walk out of the arrival section, You need to call the driver or send an SMS, informing that you are walking out. The car is at Your service in 1 minute. The driver helps You to load Your luggage and You are headed to Your destination.
- — 2 variant: The driver waits for You at the airport with a nameplate (the text should be written by You in the process of ordering), helps with Your luggage and leads you to the car. Leaving the airport, You pay an airport charge in the sum of 100 000 Belarusian rubles (approx. 10 USD).
According to the tariffs of the National Airport Minsk -2, the car may be parked without a parking fee for 20 minutes. The car’s parking from 20 minutes to 1 hour will cost 100 000 Belarusian rubles (approx. 10 USD). Every next hour is paid according to this tariff, i.e. 100 000 Belarusian rubles.
Question:
How can I pay for the trip?
Answer:
- — 1 variant: The transfer can be paid in cash directly to the driver. If You don’t have Belarusian rubles, the driver will drive You to an exchange office for free, where You will be able to exchange Your money.
- — 2 variant: The transfer can be paid on our site through a WEBPAY system. The driver will know that Your transfer is already paid and will give You a receipt of Your payment.
- — 3 variant: The transfer can be paid with a bank card through a terminal, placed in the car. The driver will give you a receipt for a drive and a copy of the receipt for an accountant’s report. .
Question:
Is it safe to pay with a bank card on your site?
Answer:
- — Paying by Visa or Master Card on our site You use an electronic payment system WEBPAY™. WEBPAY is a free online-payment with Visa or Master Card of every world bank in every currency. Details
- — WEBPAY™ electronic payment system is a convenient means of payment for goods and services on the Internet. It is a possibility to pay for Your order, using VISA or MasterCard plastic card..
- — After paying with a bank card one needs to save card-receipts (they confirm the payment in an Internet-shop) for verification with a card-receipt’s statement (in case of dispute situations)
- — Repayment is carried out to the same card with which the payment was made.
- — Repayment period after the payment may take up to 30 days.
Question:
In what currency will the charge-off be in case of using the bank plastic card on your site?
Answer:
The prices on the service are informative, charge-off will be in Belarusian rubles.
Question:
What should I do, in case of not receiving a transfer service?
Answer:
In case of not receiving a transfer service, You need to call our technical support service: +375 17 2 073 773, +375 25 6 577 212, +375 29 6 577 212, +375 29 7 577 212 or write an e-mail to auto@rentauto.by.
Our managers will by all means consult You.
Question:
Can I order a car with a child’s seat?
Answer:
Yes, You can. In the process of ordering a transfer, please state that You need a child’s seat for a child of a particular age.
Question:
Is there wi-fi in a car?
Answer:
Yes, all our cars are provided with a high-speed 3G Internet and a free wi-fi spot. Wi-fi password is the same as the login, that You’ll see in the phone, when in car. The login and password are the same for every car. That is why next time You use our service, Your phone will automatically connect to our wi-fi.
Question:
Can I carry pets in your car? Does it demand an additional payment?
Answer:
— Yes, You can carry the pets in our cars. No additional payment is needed.
Question:
If during my ride I need to visit an additional destination point and stay there for approximately an hour, can a driver wait for me and what are the payment requirements then?
Answer:
In the process of ordering a transfer, please state in the comment box that You need a specific itinerary. Our operator will name You the price of the ride in the answer to Your order.
